P251-260

[251] The Weekend - Buying Makeup

A: I'm hungry, let's go grab a bite to eat.

B: Yeah me too. Oh! Can we stop at the shop really fast? I lost my makeup bag at the airport and I want to pick up a few things.

A: Will you take long?

B: No! Five minutes I promise!

A: Come on! We have been here for almost an hour! I thought you said you were only going to get a few things! How long does it take you to pick out a lipstick and some nail polish!

B: Are you crazy! You have no idea what you are talking about! Just for my eyes I have to get eyeliner, an eyelash curler, eye shadow, an eyebrow pencil and mascara. Then I need to get foundation, liquid foundation.

A: Whoa whoa whoa! Are you nuts? How much is all this going to cost? I'm looking at the price at each one of these little things and it's outrageous! This is basically a crayon!

B: What about you? You spend as much or more money on your razors, after shave, cologne and gel! Not to mention how much you spend on clothes and...

A: Fine! Get the stupid thirty dollar crayon!

[252] Global View - Contraceptives

A: Alright, settle down everyone. As part of this school's curriculum we'll be covering sex ed this week.

A: Now I want everyone to take this class seriously, sexual education is very important and I want you to ask as many questions as you can think of. Remember, there are no stupid questions here.

B: Miss Carlton? What exactly is sexual education? Are you going to teach us like Kama sutra stuff like that?

A: No Jason, that's not exactly what sex ed is. Basically, we will talk about sexually transmitted diseases, contraceptives and how the male and female bodies work.

B: My older sister is in college and she takes what she and her friends call the pill. I never really understood what that is, but I know it has to do with sex or something.

A: Good point Jason! This will be the topic of our first class, contraceptives. As you mentioned, the pill is one of the many that exist. The birth control pill is taken daily by a woman in order to prevent unwanted pregnancy, but it does not protect her from contracting STD's from an infected person. Another popular method is using condoms. This is probably the best method if you have sex, since it not only prevents a woman from getting pregnant but also protects both from STD's. Yes Jason?

B: What are condoms made out of? How exactly is it that a woman gets pregnant?

A: Condoms are usually made out of an elastic material called Latex. As for your other question, that's a whole new class.

[253] The Office - Interview Skills 7 - Describing Ones

A: Okay Rebecca, well I think you'vegiven me a clear impression of your positive qualities, but let's talk a little bit about your weaknesses.

B: Okay, well it's always more difficult to describe them isn't it?

A: Definitely, but if you had to pinpoint one weakness what would it be?

B: Well as I mentioned before, I do tend to get frustrated if I don't see progress in my work or career. I suppose I'm quite a restless character. My father always taught me to be a high achiever so.

A: So would you say if things don't go your way at work it could easily get you down?

B: Well, in a way yes. But I must say that even if I'm not completely happy in my work I always give 110% I would never shirk my responsibilities. I suppose sometimes Iexpect too much too soon.

A: Well, you know journalism is a highly competitive world, so you do need to keep pushing yourself it's true. Okay well lets move on to talk about the job position here shall we?

B: Yes please.

[254] The Weekend - Making Breakfast

A: Smells good! What's for breakfast?

B: Well, since we are getting up so late, I decided to make a big breakfast!

A: Nice! Brunch!

B: Kind of, so I made scrambled and soft boiled eggs, some french toast and buttermilk pancakes!

A: Wow! You really went all out! Did you make any coffee?

B: Yeah, just the way you like it! I also put out some cereal and muesli if you feel like having something more light.

A: Looks good! I'll squeeze us some fresh orange juice.

B: Getthe jam and butter while you are in there! Oh! And don't forget the syrup!

[255] Global View - The Miracle Of Life

A: Continuing with our class, today we are going to study briefly the miracle of life. Many of you may think you already know how babies come to be, but I am sure that some of the things that we will be talking about today may surprise you. Billy can you turn on the projector please? Thanks. Ok, does anyone know what this is?

B: Looks like a goat head to me!

A: Nice try, but this is a woman's womb which contains her uterus and ovaries. The ovaries. are packed with eggs and each month during the middle of the menstrual cycle, the ripest one will be sucked up by one of the fallopian tubes. This is called ovulation and the exact time of ovulation depends on the length of your cycle. In an average 28 day cycle, ovulation will most likely happen between the 12th and 15th days, counting day 1 as the first day of your last period.

B: That's amazing! So each month, the woman produces these eggs and then waits for them to be fertilized?

A: Actually, every woman is already born with over four hundred thousand eggs! Some will start dying off immediately and others released during her fertile period.

B: What about the guys? I know they produce sperm and stuff.

A: That's right! The man's body has a tiny factory that produces sperm twenty four hours a day! Each ejaculation will release about a hundred million sperm so the factory is always pretty busy. The sole purpose of a sperm's life is to fertilize the woman's egg.

B: So, then we basically need to put one-and-one together so we can have babies right?

A: Yes, the man will have an orgasm during intercourse and ejaculate sperm and semen. Now this is where the race begins and all those millions of sperm will race and swim from the cervix, through the uterus to the fallopian tubes. This could take anywhere from forty five minutes to twelve hours! Not all of them make it, since some go the wrong way and get lost or simply die. Many will actually reach the egg but only one will penetrate it and fertilize it. Once this happens, the egg instantly changes and creates a protective shield once the sperm is safely inside.

B: And then? That's it?

A: Well, the egg will be fertilized within about 24 hours of its release. The genetic material from the sperm combines with the genetic material in the egg to create a new cell that will rapidly start dividing. The woman is not actually pregnant until that bundle of new cells, known as the embryo, travels the rest of the way down the fallopian tube and attaches itself to the wall of her uterus. Any other questions? Then let's move on.

[256] The Office - Interview Skills 8 - Discussing Salary

A: Okay, well I'm sure you have a number of questions to ask me regarding the position.

B: Yes, well Miss Childs did give me an overview of the position over the phone, but there were some details I'd like to clarify.

A: Well feel free to ask me anything, and I'll try to fill in the details.

B: Could I first ask about the remuneration package ?

A: Yes of course. That's quite an important point isn't it? As a junior sub editor we offer a starting salary of 150,000 HK dollars per annum. This doesn't include a generous housing allowance also.

B: I understand. And are there other bonuses included?

A: Well apart from full health insurance we do offer a company staff bonus scheme linked to readership numbers. But we could go through all the details of that at a later date.

B: Well Mr. Parsons, I am flexible when it comes to salary. The opportunity to work in Hong Kong for you is the most important thing for me.

A: Excellent. Well, what other questions do you have Rebecca?

[257] Global View - The World Cup

A: What are you doing?

B: What am I doing? What am I doing? Don't you know what day it is?

A: Ummm. no.

B: It's only the day when the world's biggest sporting event is kicking off.

A: What?

B: The World Cup! The first match is today! It's Mexico vs. South Africa! It's going to be a really good match! Both teams have a very strong offense and have skilled players. I think that South Africa will probably dominate the first half since they are the host country, and all.

A: I have no idea what you're talking about. The only sporting event we watch at home is the Super Bowl.

B: This is bigger than the Super Bowl, man! Teams from 32 countries compete against each other every four years and fight to win that trophy. They first start in a group stage with bigger groups, each group having 4 teams. The top 2 teams pass on to an elimination stage before going on to the quarterfinalsand semifinals.

A: Sounds interesting, but soccer doesn't really appeal to me.

B: Are you kidding? Over seven hundred million people watched the final match of the World Cup! It's a very exciting and nerve wracking sport! Each nation is cheering on their team, hoping they will become the next champion. So far Brazil is the team with the most titles under their belt; they're really good!

A: All I know about soccer is that you can't use your hands and that players are always falling down, trying to get a free kick or penalty kick. It seems like a sissy sport to me!

B: Whatever dude, I'm going to go watch the opening match.

[258] Daily Life - You're Grounded!

A: Do you know what time it is?

B: Um. Ten?

A: Get in this door young man. It's midnight, you are two hours past curfew.

B: I know, but it wasn't my fault! I told Jennifer she had to drop me off before ten, but she wouldn't leave the party!

A: I don't care! You are grounded for life mister!

B: Mom! That is so unfair!

A: You know the rules and you broke them. No allowance and no TV for a week. I usually never ground you but this time I have to put my foot down!

B: What! For being a couple of hours late? You have to be kidding!

A: I don't want to hear it! Now go to your room!

[259] The Office - Interview Skills 9 - Asking For Informa-

A: Could you tell me a little about the organization? For example, how big is your workforce here?

B: Well in total we have around 150 employees based in Hong Kong with another 400 in our head office in Beijing. The newsdesk staff in Hong Kong comprises around 80 staff.

A: I see. And how about the working hours?

B: Well, as you know Rebecca, in journalism work hours are not exactly 9-5. You could be on call at any time. We do have to work very unsociable hours at times.

A: Well I am used to that Mr. Parsons, so that's not really a shock for me.

B: Good, as long as you understand that.

A: And when do you need to fill the vacancy, Mr. Parsons?

B: Yesterday! But no, we are hoping to start from the beginning of next month.

A: That sounds ideal.

[260] The Weekend - Guns

A: Hey Nick, what are you up to?

B: Not much, just heading over to the shooting range. You wanna come?

A: Seriously? You mean to fire a real weapon? I don't know man.

B: Yeah it will be fun! I have a 9mm pistol that is really easy to shoot. I also have a revolver that's really fun too! They have big targets at the range that we could use to practice and improve your aim.

A: Yeah that would be cool! Maybe I can also have a try at other weapons like a machine gun or a shotgun! Maybe even a rocket launcher or an anti tank missile! Or what about a flame thrower!

B: Whoa, take it easy there Rambo. Don't get carried away. These weapons are not toys, and you must first learn how to handle them properly. There are basic rules that you must abide by in order to be safe. For example, never handle a weapon that you haven't inspected yourself. Always make sure there isn't anything in the chamber, and never put your finger on the trigger unless you are ready to shoot!

A: Wow, I didn't know! It always looks so cool and easy in the movies!

B: The reality is different you know, running and firing a weapon is a lot harder than in the movies! So are you ready?

A: Let's do it!

P261-270

[261] Daily Life - Describing Someone's Face

A: Let's play a game!

B: Ok! How about Scrabble?

A: No no, a friend of mine taught me this really fun game. I'm going to describe someone's face, and you guess who it is!

B: Ok!

A: Let's see. He has a roman nose, bushy eyebrows and dimples!

B: Our cousin Pete! My turn! She has a pointy nose, sunken eyes and a mole on her chin!

A: Aunt Rose! That mole is so huge! Ok, my turn. He has a crooked nose and full lips. He has quite a few freckles and an oval face. Oh, he is also bald!

B: Your future husband!

A: Not funny.

[262] The Office - Interview Skills 10 - Concluding The In-

A: Well Rebecca, is there anything else you need to know for now?

B: I don't think so Mr. Parsons. I think you have covered all the main points for me.

A: Okay well listen, here is my business card with my mobile number. If any other questions spring to mind don't hesitate to contact me. Of course you can also call Miss Childs too.

B: Great. Ermm, when can I expect to hear from you?

A: Well, we are finishing the shortlist interviews tomorrow, so we will certainly have a decision made by early next week. Miss Childs will call you to discuss more on Monday or Tuesday. How does that sound?

B: That sounds perfect. Thank you very much for taking the time to speak to me Mr. Parsons.

A: The pleasure's all mine Rebecca.

B: I hope to hear from you very soon.

A: Absolutely. Thanks for coming Rebecca. Goodbye.

[263] Global View - Nationalities

A: Hey! How was your first day of class? I'm in level two and I'm loving my class this semester! It's great being in a class of international students!

B: Mine was ok, except that no one in my class speaks English. I guess it will force me to converse in Chinese more in class so at least I should improve a lot this semester.

A: That's both fortunate and unfortunate. It's the United Nations in my class! We have people from all over the world! There are three Germans, a Pole, a Scottish, two French, an American, a Brazilian, a Chilean, a New Zealander, though he prefers to call himself a Kiwi. Who else do we have? Oh, we also have a Moroccan, a Togolese, a Pakistani, and two Indonesians!

B: That's quite the array of nationalities. Everyone in my class is from Asia, except me. There are a few South Koreans, several Japanese, Malaysian, Thai, Singaporean, Filipino, Kazakhstani, and one Russian.

A: Well, I think you're pretty lucky actually. You'll have the opportunity to learn so much about Asian culture.

B: I guess so, but I think it's going to be hard to relate to my classmates, especially with the language barrier. I think I might change classes.

A: Don't! Stay the course! Your spoken Chinese will be eternally grateful. I bet you it will even surpass mine with all that practice.

B: I highly doubt it. Your girlfriend is Chinese.

A: Well, there is that, yes.

[264] Daily Life - Toothache

A: What seems to be the problem?

B: I have a really bad toothache! My cheek is swollen and I can't eat anything.

A: Let's have a look. Hmmm. This doesn't look too good. I think we may have to pull out your wisdom tooth. It's pressing against your molars and that's one of the reasons you are experiencing so much pain.

B: When you pull my tooth will you also have to extract the nerve and the root?

A: First we will take some x-rays and see what we're dealing with. I also noticed a small cavity up front here, so you are going to need a filling.

B: I guess that's what I get for not flossing or brushing my teeth three times a day.

A: It could be that, or maybe you are eating too many sweets. In any case, I'll administer an anesthetic and you won't feel a thing!

[265] The Weekend - Pest Control

A: Hi, did you call for an exterminator?

B: Yes! Thank goodness you're here. These bugs are driving us crazy!

A: What sort of pest are we dealing with?

B: We just bought this house and it is infected with just about everything. We have termites in the wood, cockroaches all over the place, and last night I saw a huge rat out in the backyard!

A: Well, there's nothing we can't handle. I'll spray the floorboards and walls to get rid of the cockroaches, but the termites will be harder to get rid of. We will have to cover the entire house and fumigate it. Unfortunately that means you will have to find a place to stay for the next three days.

B: No problem, just get rid of the bugs!

[266] Daily Life - Weather Report

A: Those are today's top stories. Now let's go to John for the weather. John, what does the forecast look like for our weekend travelers?

B: I'm afraid we're in for a rough weekend, Mark. There is a storm system moving through the East Coast. It will be drizzling all day today, and there's a 60 percent chance of thunderstorms this evening. It will be warm and humid all weekend. In the Midwest, expect strong winds and a low of around 40 degrees.

A: That's pretty chilly for the summer! Will it rain on Saturday?

B: Unfortunately, yes. It will be clear early Saturday morning but there is a high chance of showers and thunderstorms later in the day. There is a severe thunderstorm warning for some parts of the Southeast. Folks in those areas might see some hail and flooding, especially in areas that have been experiencing record high rainfalls.

A: That certainly sounds like a dreary Saturday.

B: It gets better on Sunday, though. The storm systems move east and the skies will clear up at night. It will still be rather cool, with highs in the low 50s. The West Coast will be experiencing some unusually chilly weather, but at least the sun will come out. I advise weekend travelers to be careful, especially while driving. Back to you, Mark.

A: Thanks John, and there you have it! Looks like it's a weekend to stay at home!

[267] Daily Life - Making A Bank Transfer

A: Good Morning welcome to Bank of the USA. How may I help you today?

B: Hi I need to transfer some money to another account. It's urgent.

A: Okay, have you made a wire transfer at our bank before ?

B: No. I've never made a transfer before.

A: It's alright, I will take you through the procedure. Are you transferring funds to a company or an individual account?

B: A company account. I need to pay a bill.

A: Okay, I'll need the name of the company and their bank routing number as well as their bank's address and phone number.

B: I have all the information in this folder.

A: Well You've come prepared .You have all the necessary materials so we can go ahead and make the transfer right now. It's a simple transaction, and we can process it today.

B: Oh, that's such a relief. I didn't want the payment to be overdue. Thank you so much .

A: It's my pleasure.

[268] The Office - Purchasing Manager

A: Good morning, Angela, how have you been lately?

B: Morning, Michael. I've been very busy lately. One of our other vendors is going out of business and I've been searching for a suitable replacement.

A: Well, rest assured that you can count on us to be here for the long run sit down. Coffee?

B: No, thanks. I've been trying to cut down on the caffeine .

A: Haha, I could never do that. I'd be a zombie if I didn't have my morning coffee fix. Let's get down to business then.

B: Yes. I've come to talk with you about ordering the eight megapixel cameras for our new MePhone. The demand for phone cameras is growing, and Pear has been falling behind in the market.

A: That's great! I'm glad to hear that Pear has finally jumped on the bandwagon. Right now our contract is for the five megapixel cameras. Is Pear still interested in having those?

B: No, we're changing all the cameras to eight megapixels. We were hoping that by making your company our sole supplier for cameras we could negotiate a better deal.

A: Surely. Let's get started by drafting a new contract.

[269] The Office - Marketing Plan

A: Okay everyone, let's begin. I called you here today to evaluate our marketing strategy during this recession. I wanted to re-emphasize our corporate mission of Aiming to give our customers the best coffee and service in a clean and welcoming atmosphere.

B: Several other shops have reduced the prices for their coffees and are drawing in more customers. Why aren't we doing the same thing?

A: I know that recent sales have been slow, but we are not going to reduce our prices to the level of our competitors. We offer a superior product and our focus is on long-term growth rather than shortterm sales. If we lower our prices, we run the risk of devaluing our product.

B: Customers don't care about the coffee anymore. They only care about the price.

A: I disagree. Highly discerning customers know that our coffee is far better than the coffee you buy at the other places. Our coffee bean are artisan roasted and we use state-of-the-art equipment to brew our coffees. When you compare the coffees side-by-side our coffee wins the taste test every time. We have never sought to appeal to the mass market with cheap coffee drinks, and we will not do so now.

C: That's true. We've certainly achieved top of mind awareness when it comes to the best best tasting brews and it's important to distinguish ourselves from our competitors. I think the main question is how we can show our appreciation to our customers.

A: That's the main question I would like to discuss today.

B: Money is tight for everyone these days so even our most loyal customers may be reconsidering the money they pay for their morning coffee. Since the superiority of our coffee beans is one of our core competencies why don't we sell the beans for people to brew coffee at home.

C: That could definitely be a way we could expand our company, but would we be undermining the essence of the company that way?

A: Let's brainstorm some more ideas, and do some research. The customer always comes first, and what the customer wants, the customer gets. Maybe it's time we started selling coffee beans.

P271-280

[270] Daily Life - Buying A Suit

A: Hello sir, what can I do for you today?

B: Hi, I need a new suit. I have an important interview next week, so I really need to look sharp.

A: No problem! We have a broad selection of suits, all tailored made so that it will fit perfectly.

B: Great! I want a three piece suit, preferably made from Italian cashmere or wool.

A: Very well sir. Would you like to have some shirts made also?

B: Sure. I'll also take some silver cuff link and a pair of silk ties.

A: Very good. Now, if you will accompany me, we can take your measurements and choose the patterns for your suit and shirts.

[271] The Office - Presentation Series 1 - The Overview

A: Hi everyone, Can everyone hear me?Can you guys at the back hear everything?

A: Okay great. Well I think all of you know why we are here this afternoon. As most of you are aware 2010 marks an important moment for Alpha computers.

A: We have bounced back from the recession and now we are set to launch our new line of laptop and desktop computers.

A: I'm really pleased to welcome Michael Ford, the Global Marketing Manager for Alpha computers,who has flown in from California to give all of you an overview of the marketing campaign and to answer any questions you may have. So please give a warm welcome to Mr. Ford .

B: Thank you Jonathan. It really is a pleasure to be here today. It has been three years since I visited Beijing ,and it's clear to me that operations here are obviously going from strength to strength.

B: The Alpha brand continues to grow in leaps and bounds in China, and that is certainly down to the hard work of all of you here. So congratulations to all of you.

B: I'd like to start by outlining the key points of my presentation this afternoon and giving you an idea of the topics that will be discussed. The presentation today is divided into five main parts.

B: First of all, I'd like to briefly touch on the background of the new x420 line; how the whole concept has come about and how the new product fits into our existing brand line.

B: Secondly I'dlike to present data on projected sales for the x420. We will then go on to discuss our key rivals in this sector. Then I would like to go on to outline the campaign concept for the x420.

B: Finally I'm happy to open up the discussion for any questions or points you might have for me.

[272] Daily Life - Getting A Nanny

A: Hey Mel! Are you up for some tennis today?

B: Sorry, I can't! I have to go to work, pick up Jake and Maddie from school, and make them an afternoon snack, then take Jake to soccer practice and Maddie to dance class.

A: You sound exhausted. Maybe you should hire a nanny to help you out! She can pick the kids up and take them to their after-school activities. She can also help you do some household chores, and run some errands.

B: Oh, I don't know... it's hard to find the right nanny .You have to consider her previous work experience, the responsibilities you give her, and how she interacts with the kids. I would love to have someone to help me out, though.

A: I think you should definitely consider it! This way you won't have to juggle such a busy schedule, and you'll still get to spend time with the kids in the evenings. I can refer you this great nanny Amy. She used to work for my neighbors, before they moved away. She's very responsible, a good cook, and great with kids.

B: Oh, that's great. Thanks Grace. Can you give me her number? I'll talk it over with Dan and give her a call tomorrow. Maybe this way I won't be so tired every day, and Dan and I might even get to go on a date once in a while .

[273] The Weekend - The Zodiac and Horoscopes

A: Hey Lydia, what are you reading?

B: I'm looking at my horoscope for this month! My outlook is very positive. It says that I should take a vacation to someplace exotic, and that I will have a passionate summer fling!

A: What are you talking about? Let me see that… What are horoscopes?

B: It's a prediction of your month, based on your zodiac sign . You have a different sign for the month and date you were born in. I was born on April 15th, so I'm an Aries. When were you born?

A: January 5th.

B: Let's see… you're a Capricorn. It says that you will be feeling stress at work, but you could see new, exciting developments in your love life . Looks like we'll both have interesting summers!

A: That's bogus. I don't feel any stress at work, and my love life is practically nonexistent. This zodiac stuff is all a bunch of nonsense.

B: No it's not, your astrology sign can tell you a lot about your personality. See? It says that an Aries is energetic and loves to socialize.

A: Well, you certainly match those criteria, but they're so broad they could apply to anyone. What does it say about me?

B: A Capricorn is serious-minded and practical. She likes to do things in conventional ways. * laughs * That sounds just like you!

[274] The Office - Presentation Series 2 - Talking about

A: As all of you are well aware, competition in the laptop computer sector is intense.

A: We continue to fight with our competitors for market share, and this is the case both in the developed markets in the West, as well as more developing markets in Asia and Africa.

A: You may ask yourself, why is this market so cut-throat? Well the answer is simple. There is a huge untapped potential market out there ,with a huge untapped potential for profit.

A: If I bring up the first graph here, it shows the increase in terms of number of computer owners across the globe.

A: As you can see in the 1980's computer ownership amounted to around 0.5% of the total world population. Since the 1990's, computer ownership has risen dramatically.

A: In the new millennium we saw an even larger explosion in computer owners , with figures rising to around 4 - 5%, an increase of 1000 % percent compared with the 1980's .

A: If we move on to discuss the figures for China specifically we can see in Chart B that the overall figure for computer ownership stands at around 60 million, which represents a huge increase in a very short time period.

A: Now of course 60 million is just a drop in the ocean if you compare the total population of China, and this is a key reason why the personal computer market is such a hot market.

A: For us at Alpha, and of course for all our competitors as well, we have millions of potential customers who are looking to join the internet generation.

A: If we do this right we really can reap huge rewards in a very short time frame. I'd now like to move on to discuss the x420 brand itself, and compare and contrast with some of our key competitors.

[275] Daily Life - Kitchen Appliances

A: I have been looking at this online catalog for over an hour and I still haven't finished getting all the kitchen appliances that we need!

B: What are you getting?

A: Well, the first thing on my list is a new blender. I decided to also get a juicer and a new coffee maker.

B: Don't forget to also get a new mixer. I lent the old one to my brother and he broke it.

A: Yeah I know. I also decided to throw away the old toaster and get a new one. I am also getting a rice cooker and steamer to make some nice steamed fish or veggies.

B: I'm actually thinking of completely refurnishing the kitchen and getting a new stove, oven, dishwasher and trash compacter.

A: That's a good idea ! The kitchen will look amazing!

[276] Daily Life - Telephone Services

A: Telco Mobile, how can I help you?

B: Yes, I'd like to activate my voice mail service please.

A: Certainly sir, we currently have a special promotion where we include voice mail services ,call waiting and also three way calling.

B: Sure that sounds great! Are there any other fees?

A: Not at all. No hidden fees or surcharges, it is a flat monthly rate.

B: Perfect. I also wanted to know if there is any call forwarding service? I am usually out of town and would like my calls to be forwarded to a local number.

A: Yes of course. We can activate all these services in about an hour.

[277] The Office - Presentation Series 3 - Making Com-

A: Now a key question you might ask yourself is what differentiates the new x420 line with our previous models, and also of course with some of our competitors.

A: In other words what makes the x420 stand out from all the others? This is a key question, and is something I'd like to explore in a little depth. Firstly, the x420 has a range of USPs that really make it a cut above the rest.

A: The first thing to mention is that the x420 is the first in a new generation of ultra-light laptop computers. It is only 2lbs, which compares very favorably with all our key competitors. In terms of computer performance, for such a light machine it's very powerful. 4Gb of RAM, with an ultra-fast processor.

A: The most advanced video and sound cards on the market are installed with a crystal-clear 15-inch LCD display. The x420 really stands out as next generation laptop. Compared with our previous x540 range it really is in a league of its own .

A: Now, if we go on to look at projected sales for the x420 we can see that sales revenue for 2010 is expected to hit at least 20 million dollars. Now this is really a conservative estimate.

A: If our marketing campaign is successful I'm confident that we could see a doubling of this figure at the very least. Now please bear in mind that this is only for the first year of production.

A: I'm certain that in the coming three years the x420 will actually overtake all our existing products, both in terms of sales and revenue. Okay, now let's move on to discuss our marketing concept and look more closely at our key competitors.

[278] Global View - At The Car Dealership

A: Hi there! I am looking for a new car. I have this old Ford Pinto that I would like to trade in.

B: I see. You are in luck this month because all of our models are on sale! it is a perfect time to buy a new car since it's the end of the year,

A: Perfect! I like this one.

B: That is the Ford Focus. A very light but powerful vehicle. It comes with dual side airbags, power steering and power windows, tinted windows and your choice of either automatic or manual transmission.

A: Sounds like a good car! How many miles to the gallon?

B: It is a very fuel efficient vehicle giving you about 34 miles in the city and 40 on the highway.

A: That is really convenient. Especially now that fuel prices are so high! What's under the hood?

B: A very powerful 2.5-liter turbocharged engine, Trust me, this car is fast!

A: Now for the most difficult question. What is the price tag for this lovely vehicle?

B: Very affordable sir. You can take it out of this lot today with 0% down payment and no interest for the first year! You can test drive it now and we can sign the papers when we get back.

A: Great! Let's do it!

[279] Global View - Drugs

A: Hey man, you wanna buy some weed?

B: Some what?

A: Weed! You know? Pot, Ganja, Mary Jane some chronic!

B: Oh, umm, no thanks.

A: I also have blow if you prefer to do a few lines.

B: No, I am ok, really.

A: Come on man! I even got dope and acid! Try some!

B: Do you really have all of these drugs? Where do you get them from?

A: I got my connections! Just tell me what you want and I'll even give you one ounce for free.

B: Sounds good! Let's see, I want.

A: Yeah?

B: I want you to put your hands behind your head! You are under arrest!

[280] The Office - Presentation Series 4 - Discussing the

A: Now, of course, with all this cutting-edge technology there must be a catch, you might ask yourself. I bet the retail price will be too much for most consumers, you might say. Well, you'd be wrong!

A: Yes, of course the x420 is aimed at the luxury market, but if you compare the price of our leading competitors, the x420 represents incredible value for money. At only15,000RMB it is far more affordable and far more attractive than almost every leading brand and model.

A: So, what differentiates us from our competitors? Well, if we compare Orange's luxury MP40 range then we can really highlight some of the differences.

A: Now, of course Orange has an enviable record for producing revolutionary and top class products, and I must admit the MP40 is a breathtaking machine. However, for most consumers the MP40 is simply far too expensive to consider.

A: Compared with the x420 it is more expensive and there's no doubt that considering the quality and workmanship that goes into the x420 we really win hands down on value for money.

A: Also, if you compare the after sales service we offer I think we can proudly boast the best customer service facilities in the whole lap-top sector. As opposed to most of our rivals, we guarantee quality, we guarantee service and we guarantee reliability.

A: The questions we must ask ourselves are " What does the Alpha brand stand for? and also " How can we set ourselves apart from our competitors? The answer to both of these questions is the same my friends.

A: Alpha stands first and foremost for quality, for excellence and for service. If we always stick to this philosophy then I'm confident that we will really be able to expand our market share significantly. Okay, let me move on now to give you an idea of our marketing campaign for the x420

P281-290

[281] The Weekend - Breaking Up

A: Hello?

B: Hey! Do you want to go out tonight?

A: No, I think I'll pass. Mark broke up with me. I feel awful.

B: What?!? What happened? Just last week you were talking about going on vacation together!

A: I don't know what I did wrong. He said he needed some space to figure things out... He said I didn't do anything wrong, that I'm a great person... just not the one for him...

B: Ugh! That's so cliché. Mark's not worth your time, Lydia. You deserve so much better!

A: I know we had hit a rough patch but I had hoped we could work it out next weekend, when we both had some time off... I think he found someone else. I had been getting suspicious because he had been spending a lot of time with a coworker...

B: Whatever. He's a jerk, forget about him! There are many more fish in the sea.

A: Talk about being cliché, Maggie! But you're right. There's no use for me to sulk around... Let's go out tonight!

[282] Global View - Physics

A: Good morning, everybody. Welcome to Physics 101. My name is Ed Brown, and I will be your professor for this semester. Since today is our first class, I wanted to give you an overview of what this course will look like, how you will be graded, and what we will cover this semester.

B: Will we be focusing more on theoretical physics or experimental physics, Professor?

A: This is an introductory course, and my aim is to give you a broad overview of the field of physics. The term “ physics” encompasses many different areas of research and study, and I hope this course will provide you with conceptual understanding of physics, which will prove useful whether or not you choose to further your study in this field.

A: We will begin the course by looking at the fundamental concepts of physics, then by the middle of the semester we will begin exploring the more theoretical side of physics. It is essential that you first have a firm grasp of the fundamentals, so that you can better understand the theoretical concepts when we get to them.

B: Will we learn about black holes, wormholes, and string theory?

A: We will learn about the general theory of relativity, including black holes. We will also explore developing theories in quantum mechanics, such as string theory. We will discuss some hypothetical features of space-time, like wormholes.

A: We will also explore some of the more influential developments in the fields of thermodynamics, electromagnetism, and nuclear physics, all of which have had significant impacts on modern life. Now, I am going to have the TAs pass out the syllabus for this class, so you can see how this course will be graded.

B: Oh man, looks like this isn't gonna be the easy A I thought it'd be!

[283] The Office - Presentation Series 5 - Deferring Ques-

A: Now, as we have already discussed there is a huge untapped market out there both in Asia, in other developing markets, and in the more mature markets for us to push into. Now of course, this represents an enormous challenge with enormous rewards for the winners, but for any new product we need a great marketing message and marketing campaign

A: It needs to be directed and focused at our target consumer, and needs to be pitched at exactly the right level. The question we must first address is of course, who is our target consumer and secondly what do they expect from the next generation Alpha lap-top?

A: Let's first of all tackle the first question. Our target consumer for the x420 is the middle class, white collar worker with an above average income. However, as we mentioned before the total number of computer owners is expanding rapidly and we need to broaden our audience for this product.

A: For example, the x420 is also ideally suited to the younger student sector, who might use laptops both for study and gaming. There is no doubt that.

B: Mr. Ford, if I could just interrupt a moment. You say that the computer is suitable for students, but don't you think the price of the x420 is just too much for most students?

A: Well, that's a fair point. If you don't mind I'd like to tackle your question a little bit later in the Q and A section. Is that okay?

B: Yes sure.

A: Okay, so as I was saying we have an exciting campaign planned for the x420. Firstly, we will have a nationwide television campaign, as well as advertising on radio and also in many computer publications. We also intend to.

B: I'm sorry to stop you Mr. Ford, but do you really think that a television campaign is cost effective. I mean, how much is that going to cost?

A: Well I don't have the figures to hand, but I'd be happy to discuss those figures with you after the presentation. Okay let me just go on to talk a little more about the exciting campaign we have in store.

[284] Daily Life - Tune Up

A: Welcome to Al's Garage. What seems to be the problem?

B: No problem at all! I am taking a long road trip and I want to make sure my car is in good mechanical condition.

A: Very wise decision. When was the last time you had a tune up?

B: Not that long ago, I think it was four months ago.

A: We usually recommend that you bring your car in every five thousand kilometers.

B: Why? I mean, what exactly do you do to a car that you need to check it so often?

A: First of all, we change the motor oil and oil filter. If you don't do this, it can cause your engine to wear faster and that means you would probably have to change the pistons and intake valves.

B: I see. What else?

A: We also check your spark plugs, fuel filter, and other oil levels such as hydraulic fluid. We also check the clutch and brakes to determine when you will need new ones.

B: Ok, well, when you put it that way, it doesn't seem like a waste of time and money.

A: Trust me, regular tune ups will keep your car running smoothly and avoid break downs.

[285] Daily Life - Handyman

A: The air conditioning is not working! We need to call a handyman before we start to fry in here!

B: Dan is on top of that. I think they are also getting the handyman to fix the bathroom toilet that keeps clogging up.

A: That would be convenient. They might as well ask him to fix the electrical wiring. The circuit breakers keep going out all the time. It's really annoying!

B: Yeah you are right. This office is falling apart! Frank told me the other day that the gutters outside were clogged and that's why the parking lot was flooded.

A: I know! I was in ankle deep water trying to get to my car that day! The handyman definitely has his work cut out for him.

[286] The Office - Presentation Series 6 - Addressing the

A: The campaign that we have in store for the x420 is exciting, imaginative and revolutionary. We have spent two years listening to and responding to feedback from customers and staff alike.

A: I would like to say that without the assistance and support of each and every one of you we really could not have devised this campaign. I'd like to take my hat off and really thank you all for the wonderful work you've done so far, not only in helping support our marketing efforts, but also in your continuing your commitment to Alpha computers.

A: There's no doubt in my mind that we have a great workforce here and together we can really push Alpha computers to a whole new level of success.

A: On the subject of the campaign let me ask you all a question. How do we define the perfect lap-top? Is it about affordability, quality, speed, reliability? What do you look for in a consumer? Well, I believe the answer lies in a combination of all of these elements.

A: Our campaign will really hammer home the point that the x420 is a state-of-the-art laptop for all of your computing needs. With our television campaign we hope to really reach out to a huge audience.

A: We have a great ad campaign planned focusing on the fantastic USP' s of the x420. We have hired one of the best PR companies to work with us on the campaign, and have already completed three separate TV adverts, all focusing on one key feature of the x420.

A: I'm excited to say that today, for the first time, we will unveil to all of you here the first of these

[287] Daily Life - High School Reunion

A: I hate coming to high school reunions.

B: It will be great honey. We will get to see your old classmates and catch up to see how they have been doing.

A: Yeah I guess so. Oh look! There is Robert Matthews! Rob!

C: Hey Bill! Wow great to see you!

A: Likewise! It's been a long time! This is my wife Dorthy.

C: Pleasure to meet you. So Bill, how have you been?

A: Can't complain! We have 2 children who are in college and my business is going well. What about you?

C: Ah you know me! I am a dedicated bachelor. I never married although I do have a beautiful daughter with Mary, you remember her? We were high school sweetheart, didn't really work out between us, but I really can't complain either.

A: That's good. Have you seen Frank? I was hoping he would come tonight.

C: You didn't hear? Frank passed away last year.

A: Are you serious?

C: Nah! I'm just yanking your chain. He'll be here soon. I saw him just last week and he told me he would show up.

[288] The Weekend - Getting A Tattoo

A: I have made up my mind. I am getting a tattoo.

B: Really? Are you sure?

A: Yeah! Why not? They are trendy and look great! I want to get a dragon on my arm or maybe a tiger on my back.

B: Yeah but, it is something that you will have forever! They use indelible ink that can only be removed with laser treatment. On top of all that, I have heard it hurts a lot!

A: Really?

B: Of course! They use this machine with a needle that pokes your skin and inserts the ink.

A: Oh, I didn't know that! I thought they just paint it on your skin or something.

B: I think you should reconsider and do some more research about tattoos. Also, find out where the nearest tattoo parlor is and make sure they used sterilized needles, and that the place is hygienic.

A: Maybe I should just get a tongue piercing!

[289] The Office - Presentation Series 7 - Handling Tech-

A: Okay, so if we could dim the lights Jonathan, we can kick-off with the first TV advert. Please note that we are still in the early days with this advert, so it might seem a bit rough round the edges. Okay, so. just need to click this and the advert should pop up on the screen...

A: Hmmmmmm. Sorry about this. Bear with me me a second. There seems to be a problem with the projector. Let me see. could you lend a hand a second?

B: It looks like the projector is not recognizing the computer. Let me check the connection a second... Well the connection seems okay, and the computer is running normally.

A: Okay. Sorry guys. Obviously a problem with the system. Let's just reboot and start over. Let's see if this resolves the issue.

B: Right, lets try again. No, still nothing Michael. There might be a technical issue with the projector. I think maybe the projector has overheated. We might need to cool it down for ten minutes and start again. I'll call IT support to come over right now.

A: Okay guys. Unfortunately technical problems do crop up from time to time, don't they? But it's not a huge problem. In the meantime while the IT guys get to work on that I can talk a little bit more about the advertising concept and what we are looking to achieve overall with this campaign.

[290] The Weekend - Buying Jewelery

A: Good afternoon, sir, is there anything I can help you with today?

B: umm... yeah!I'm looking for a nice gift to give my girlfriend. Our fifth anniversary's next Friday.

A: Well, I would be happy to assist you in choosing the perfect gift for her. Is there anything particular that you have in mind?

B: No, not really... I'm completely at a loss.

A: Well, you can give her a set of pearl earrings, or this beautiful heart-shaped pendant. What is her favorite gemstone?

B: That purple one. I'm sorry...I've never bought jewelery for anyone and I'm kind of nervous.

A: Don't worry, we specialize in providing our customers a relaxed, pressure-free shopping environment. That stone is an amethyst. We have a range of beautiful amethyst pieces. Take a look at this bracelet. It's 18K rose-gold, studded with amethyst and blue topaz. It's a great statement piece.

B: Oh...wow. That's really pretty. Jess would love that. But... I was thinking of something a little more delicate, perhaps a necklace?

A: We have this beautiful platinum pendant, or you could also get her a locket. You could also get her a timepiece---it's both glamorous yet functional. If you tell me a little more about your girlfriend, maybe I can help you find something for her.

B: Jess? Well, she's very smart, and has a great sense of humor. She's very feminine...

A: Perhaps you could give her a ring?

B: Well...actually...I was thinking about asking Jess to marry me...I've just been so nervous.

A: Well sir, I believe your fifth anniversary is a great time to propose!

B: Okay, I've decided. I'm going to pop the question!

A: Fabulous! We should look at engagement rings then! Now that's a whole other section.

P291-300

[291] Daily Life - Ordering Chinese Food

A: Hi, welcome to Happy Buddah! Can I get you anything to drink?

B: A Coke for me, please.

C: I'll have a Sprite.

A: Okay, I'll go get that for you. Are there any questions with the menu?

C: Do you use MSG?

A: No ma'am, we are MSG-free.

C: Oh man, I haven't had Chinese food in so long! I want everything! This place has the BEST sesame chicken.

B: Yeah, I've been craving Chinese for such a long time. I used to get take-out all the time. It's definitely been a while. Let's start off with some crab rangoon.

C: Ooh yeah, that sounds good. I think I'm going to get the sesame chicken with fried rice, a spring roll, and egg drop soup.

B: It's so tempting to order everything on the menu, it all looks so appetizing! I think I'll get General Tso's chicken, hot and sour soup, fried wontons, and white rice.

C: Aren't you supposed to be on a diet? You should at least get brown rice.

B: I don't think so! I hate brown rice, and I'm so sick of eating healthy all the time. I've been eating so much salad I swear I've forgotten what meat tastes like! There's no better remedy than some nice, greasy, calorie-laden Chinese food. I might even get an order of broccoli beef!

C: Gosh, I'm so hungry! Let's call the waitress over!

[292] The Office - Presentation Series 8 - Common Pre-

A: So as I mentioned previously the campaign advertisement will focus on those key elements that every consumer looks for in a quality laptop: affordability, quality, speed and reliability. We have pulled out all the stops to produce a product that really rivals all our competitors.

A: Actually, just to illustrate my point let me give you an anecdote here. I remember last year I was playing golf with one of our key suppliers. It was a lovely summer afternoon. Anyway, I invited our supplier for a game of golf, and wanted to get his input on the new x420.

A: Actually, I often get together with him for a good game of golf. It really is a wonderful way to relax. To be honest, I'm not that great at golf, but I have improved in the last few years. But the key to golf is practice, practice, practice. I've lost my thread. What was I talking about again?

B: I think you were discussing the campaign advertisement Michael.

A: Yes, excuse me. I'm afraid I got side-tracked there. Yes anyway, the campaign. Well, erm. let me see. Is the projector working yet Jonathan?

B: No sorry, IT are still fixing it.

A: Ahh okay, erm... all the information on the campaign is on the PowerPoint. I haven't actually got my notes with me...ermlet me see, erm..... Audience Member Mr. Ford, could you at least tell us the schedule for the campaign? When are the first advertisements scheduled for?

A: That's a good question. Unfortunately I erm...don't have that information on me. I will have to get back to you on that point.

B: Okay Michael, the projector is fixed. I think we're ready.

A: Thank goodness. Okay everyone, sorry for the delay. So without further ado the new x420 marketing campaign! Enjoy! oh ermmm. I'm terribly sorry, this is not the advert, this is my golfing holiday in Barbados. I think I must have brought the wrong file. Can we take five?

[293] Advanced Media - Cheese Lovers

A: Hello everyone my name is Laurie and I want to welcome you to this course. We will learn all about one of the oldest yet most delicious foods on this planet; cheese! Let's get started!

A: Cheese is usually categorized intofour types: soft, semisoft semi-hard and hard. The designation refers to the amount of moisture in the cheese, which directly affects its texture. Making cheese is an ancient practice, dating back thousands of years, and the home cheese maker can usually find recipes for cheese that falls into any of the four categories.

A: Soft cheese includes cottage cheese, cream cheese, ricotta, brie, bleu, roquefort, mozzarella, meunster and similar cheeses. These cheeses generally pair well with fruit or meats, or can be used as breakfast cheeses in an omelette Nor as pasta fillings. They are usually mildly flavored and very high in moisture.

A: American, Colby, co-jack and similar cheeses are inthe semi-soft category. These are slightly stronger in flavor and cover a wide range of uses. Co-jack cheese, a blend of Colby and Monterrey jack is one of the most popular. This allows the sharper flavor of Colby to be combined with the milder jack cheese, and also melts better than plain Colby. Grilled cheese sandwiches often use American cheese, and Mexican cheeses such as Asadero and Queso Fresco are becoming more popular.

A: Hard cheeses include Parmesan, Romano, Asiago, Swiss, Gruyere and others. Parmesan and Romano are most familiar as the grated powder used to top spaghetti, but they are also used as accompaniments for fruit, wine, nuts and other appetizer items. Swiss is a popular sandwich cheese and melts well, unlike some other hard cheeses.

[294] Daily Life - Picking A University

A: I've never heard of AmLion College. Could you...

B: Of course sir, let me give you a brief overview. AmLion College is located in the center of New York city. The school covers a wide range of academic subjects; and eighty percent of the courses are transferable to other state universities. And, last year AmLion College was ranked number one in terms of graduate employment.

A: Interesting, and what about the tuition fees, then?

B: You'll be looking at somewhere around fifteen thousand US dollars per semester.

A: Okay, well.

B: And, did I mention our on-campus housing? Students can stay in our newly renovated dorms for as little as three thousand dollars per month!

A: Sounds good. Well. I'll just grab one of your flyers.

B: Sir, you got the wrong flyer. Sir, sir!

[295] The Office - Presentation Series 9 - Summary and

A: Right everyone. I apologize that I can't show you the marketing campaign today, but next week you will all have the opportunity to see if for yourselves, and I have no doubt that you will be impressed. Let me wrap up the presentation by summarising my key points.

A: As I mentioned at the outset, 2010 represents a key year for Alpha computers. The recession is hopefully behind us. It is clear to everyone in the computer industry that demand is booming, especially in the developing markets.

A: If we are to succeed in this ultra-competitive field then we really need to push forward and offer our customers products that meet their needs on all levels. As I hope I have illustrated, the x420 represents the kind of computer that can really satisfy those needs.

A: I gave you an idea of the kind of revenue we expect to hit in 2010 with the new x420 range, and believe me, this is really just the beginning. Once we establish the x420 in the market we have plans to continue to expand our range with ever more revolutionary and impressive products.

A: Alpha computers is dedicated to innovation and improvement. I really see no limit to our potential as long as we stick to the principles I stressed earlier: quality, excellence and service.

A: Before we move on to the Q and A section I'd really like to leave you with a quote that really sums up everything that we've discussed today, and hopefully it will provide you with the same inspiration that it gives me.

A: As the great Henry Ford once said " Quality means doing it right, when no one is looking" Well, in fact our customers are looking; they are looking for us to lead the way and to give them the quality that our competitors cannot. We cannot let them down!

[296] Global View - Vegan Or Vegetarian?

A: Hey Julie, you want to go grab something to eat?

B: Sure! What do you feel like having?

A: I really feel like having a big juicy steak!

B: Oh. ok. I don't eat meat, but that's fine, I am sure wherever we are going they will have other options right?

A: I didn't know you were a vegetarian!

B: I'm not, I am a vegan.

A: A what?

B: A vegan. I don't eat or use any animal based products. I don't wear leather, eat eggs, drink milk or anything that comes from an animal. I used to be a pescatarian before, which basically means you don't eat meat, but still have fish and seafood.

A: Wow! That's interesting! It must be tough!

B: It's a bit difficult to find vegetarian friendly restaurants sometimes, but since more and more people are vegetarians or vegans nowadays, it's getting a bit less difficult.

[297] The Weekend - Ordering At An Italian Restaurant

A: Good evening ladies. My name is Josh and I'll be your server tonight. May I take your order?

B: Do you have any recommendations?

A: Well, I personally like the chicken penne with cream mushroom sauce, but the prawn fettuccine is also very nice.

B: Hmm. I'd like to have the grilled chicken, but can I have spaghetti instead of penne?

A: Of course, mam. And for you?

C: I... ah..I'll have the horse tripe.

[298] The Office - Presentation Series 10 - The Q and A

A: Well everyone, I'm sure you'd like to join me in thanking Michael for what was a really inspirational presentation. Sincere thanks Michael.

A: Now, I'm sure many of you will be keen to ask some questions, so I'd like to open it up a Q and A session. Please raise your hand if you have any questions at all. Janice, go ahead.

B: Yes thank you Jonathan. I would just like to go back to the comment Mr. Ford made in regards to our competitors, particularly Orange. Now as you know, Orange has established themselves as the market leader in the high-end lap-top market.

B: How does Mr. Ford expect to compete with a company that has such a huge reputation and huge resources?

C: Well Janice, first of all, thanks for a very good question. I think you have hit the nail on the head actually. Orange are the global leaders precisely because of their size and power.

C: But, although we can't compete in terms of size I do believe we hold an advantage in terms of dedication to customer service. Yes, I admit this is a David and Goliath battle,but don't forget who won that contest.

D:Ermmm, Mr Ford. Could you elaborate on the actual technical details of the x420 a little more?

C: I'd love to but I think we are a little pressed for time right now. However Jonathan has all the technical specs for you on the powerpoint presentation, which you can look over in your own time.

E: Mr. Ford. One final question. Would you like to join me for a game of golf this Sunday?

[299] Daily Life - Returning A Product

A: Hi I would like to return this TV.

B: Sure, do you have the receipt?

A: Yeah here you go. Actually I also want to return this keyboard.

B: Ok, may I ask what is the reason for returning these products? A:: The TV flickers a lot when I am watching a movie and at times the image is not very clear.

B: I see, and what about the keyboard?

A: I spilled some coffee on it and now it won't work.

B: I am sorry sir, but we can only exchange or refund defective products, we cannot take responsibility for misuse or damages.

A: Fine! I don't know why they make these things so delicate anyways.

[300] Daily Life - Online Dating

A: Do you want to hang out tomorrow?

B: Oh, I can't. I have a date!

A: Really? Wow with who?

B: This girl I've been chatting with forthe past couple of months. She's really cool and she's driving over here this weekend.

A: Wait a minute, you mean you met her online?

B: Yeah! I signed up for a website called match. and it is great! You fill in all your details and preferences, like if you are a smoker or if you have any pets. Then you find people that have similar characteristics and you can email them or chat.

A: That is kind of weird! What if she is a psycho or something like that?

B: It's the same as meeting people anywhere and dating them! I am just tired of going to bars or being set up for dates by my friends! I think this is a really cool alternative, especially if you are a bit shy.

A: I guess it does seem logical. I'll have to check it out!